Support
Shipping & Returns
The sections below use placeholder copy. Final policies will be published once confirmed by Élan Extensions and are not binding in their current form.
Australian Shipping
Placeholder copy: Élan Extensions ships Australia-wide. Final carrier details and coverage to be confirmed.
Express Shipping
Placeholder copy: an express service will be offered at checkout. Pricing and cut-off times to be confirmed.
Standard Shipping
Placeholder copy: standard shipping rates are calculated at checkout, with free shipping over the published threshold.
International Shipping
Placeholder copy: international destinations, duties and timeframes to be confirmed.
Processing Times
Placeholder copy: orders are prepared in our Australian studio. Processing timeframes to be confirmed.
Tracking
Placeholder copy: a tracking link is emailed once your parcel is dispatched.
Returns
Placeholder copy: return eligibility and timeframes are being finalised and are not yet a binding policy.
Exchanges
Placeholder copy: exchange process, including colour exchanges, to be confirmed.